Flipkart Recruitment 2023

The BPO Executive is responsible for providing customer support to Flipkart customers via phone, chat, and email. This includes tasks such as resolving customer issues, answering questions, and providing technical support. The ideal candidate will be a highly motivated and customer-oriented individual with excellent communication skills.

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Responsibilities:

• Resolve customer issues via phone, chat, and email.
• Answer customer questions about Flipkart products and services.
• Provide technical support to customers.
• Escalate complex issues to the appropriate team.
• Track and report on customer satisfaction.

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Requirements:

• Excellent communication skills.
• Strong customer service skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Experience with a CRM system.