Flipkart Recruitment 2023

We are looking for a Customer Service Representative to join our team and provide excellent customer service to our customers. The ideal candidate will be a highly motivated and customer-focused individual with excellent communication and problem-solving skills.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Provide accurate and helpful information to customers
• Build and maintain positive relationships with customers
• Upsell and cross-sell products and services to customers
• Follow all company policies and procedures

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Requirements:

• Excellent communication skills, both written and verbal
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Proficient in Microsoft Office Suite
• Experience with customer service software a plus