Axis Bank Recruitment 2023

The Help Desk Post is an individual contributor role that provides technical support to users of the bank's computer systems and applications. Technical support is provided by telephone, email, or in person.

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Responsibilities:

- Provides first-level technical support to users by telephone, email, or in person

- Resolves technical issues by researching and diagnosing problems, developing and applying solutions, and recommending corrective actions

- Documents all support activity in the incident management system

- May provide training to users on the use of bank applications

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Requirements:

- Two years of experience providing technical support to users of computer systems and applications

- Strong problem-solving skills

- Excellent communication skills, both oral and written