Flipkart Recruitment 2023

The Help Desk provides frontline customer support to end users for all hardware, software, and system administration issues. The Help Desk will serve as the first point of contact for end users and will work to resolution or escalate issues as necessary.

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Responsibilities:

• Serve as the first point of contact for end users with hardware, software, or system administration issues

• Work to resolution or escalate issues as necessary

• Maintain a high level of customer service and professionalism

• Document all help desk interactions in a ticketing system

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Requirements:

• 2+ years experience in a customer service role

• Excellent communication skills, both written and verbal

• Strong problem-solving skills

• experience with Microsoft Office Suite

• Experience with a ticketing system