Position title
Customer Experience Analyst
Job Location
India
Remote work from: India




Base Salary
USD13,000-USD18,000 Per month
Qualifications

12th / Graduate

Employment Type
Full-time





Description

Jio Recruitment 2023

Jio published a job notification for Customer Experience Analyst Posts.




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Responsibilities:

1. Carry out calibration with stakeholders as per agreed process
2. Adhere to the sampling guideline set by the organization
3. Ensure completion of assessment target on daily, weekly and monthly
basis
4. Identify and escalate risks and quality issues for efficient
resolution
5. Conduct documentation and reporting as per timelines and defined
formats
6. Assess sample calls for pre-defined audit monitoring and evaluation
criteria defined by business
7. Ascertain the assessments are accurate and agreeable to all the
stakeholders
8. Create quality reports and analyze all the factors to meet the
operations and standard reporting requirements.




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Requirements:

1. Knowledge of quality standards and processes
2. Analytical skills
3. Stake holder management skills
4. Communication skills
5. Customer service orientation

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Date posted
May 12, 2023
Valid through
December 31, 2023
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Position: Customer Experience Analyst

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