SBI Recruitment 2023

State Bank of India (SBI), one of the leading public sector banks in India, is seeking dedicated and customer-oriented individuals to join our team as Help Desk executives. As a Help Desk executive, you will be the first point of contact for customers, providing them with information and assistance regarding banking products and services. Your friendly demeanor, strong communication skills, and problem-solving abilities will play a crucial role in ensuring customer satisfaction.

SBI Jobs Near Me

Responsibilities:

1. Customer Assistance: Serve as the primary contact for customers, addressing their queries and providing accurate information about banking products, services, and policies. Assist customers with account-related activities, such as account opening, fund transfers, and balance inquiries. Provide prompt and courteous responses to customer inquiries via phone, email, or in-person interactions.
2. Problem Resolution: Analyze customer concerns and resolve issues in a timely and efficient manner. Escalate complex or unresolved issues to the appropriate departments while maintaining ownership and follow-up until resolution. Ensure customer complaints are addressed with empathy and professionalism, striving to achieve the highest levels of customer satisfaction.
3. Relationship Building: Build and maintain positive relationships with customers by demonstrating a customer-centric approach and a helpful attitude. Promote the bank's products and services to customers, identifying opportunities to cross-sell or upsell relevant offerings. Proactively engage with customers to understand their needs and provide appropriate solutions.