Position title
Spicejet Recruitment 2024 - Latest Jobs - Customer Success Associate Posts
Job Location
India
Remote work from: India
Base Salary
USD14,000-USD20,000 Per month
Qualifications
12th Pass/Graduate
Employment Type
Full-time
Description
Spicejet Recruitment 2024
As a Customer Success Associate at SpiceJet, you'll be the voice of the airline, ensuring smooth communication and exceptional service for every passenger. You'll wear multiple hats – handling inquiries, resolving concerns, managing bookings, and building positive relationships with our valued customers.
Spicejet Jobs Near Me
Responsibilities:
- Customer Support: Respond to inquiries via phone, email, and social media, providing prompt and accurate information.
- Booking Assistance: Assist passengers with booking flights, selecting seats, managing reservations, and processing payments.
- Problem Solving: Address passenger concerns efficiently and effectively, de-escalating situations and finding solutions.
- Information Provision: Share flight updates, travel advisories, and other relevant information clearly and concisely.
- Policy and Procedure Adherence: Ensure compliance with company policies and regulations while maintaining a high level of service.
- Documentation Management: Process travel documents, verify information, and maintain accurate records.
- Multitasking and Time Management: Juggle multiple tasks efficiently and meet deadlines while maintaining a positive demeanor.
Spicejet Careers
Skills:
- Minimum 12th pass or equivalent qualification preferred.
- Excellent communication and interpersonal skills, building rapport and trust with customers.
- Strong problem-solving and analytical skills, finding solutions and making quick decisions.
- Proficient in computer skills and relevant software (e.g., Microsoft Office, airline reservation systems).
- Ability to work independently and as part of a team in a fast-paced environment.
- Positive attitude, proactive approach, and a genuine passion for customer service.
- Familiarity with the travel industry and SpiceJet's services is a plus.
Hiring organization
Date posted
January 9, 2024
Valid through
August 31, 2024
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