Position title
Swiggy Careers 2023 - 2+ Years Exp - Jobs Near Me - Customer Service Executive Post
Job Location
India
Remote work from: Brazil
Base Salary
USD13,000-USD15,000 Per month
Qualifications
12th/Graduate
Employment Type
Full-time
Experience
2+ Years Experience Required
Description
Swiggy Recruitment 2023
Swiggy is seeking a passionate and customer-focused individual to join our team as a Customer Service Executive. As a Customer Service Executive, you will be the primary point of contact for our customers, providing exceptional service and resolving their inquiries and concerns. Your friendly demeanor, problem-solving skills, and ability to empathize with customers will be crucial in ensuring a positive experience and building customer loyalty.
Swiggy Jobs Near Me
Responsibilities:
- Interact with customers via phone, email, and chat to address their inquiries, complaints, and feedback in a timely and professional manner.
- Provide accurate information about Swiggy's services, products, policies, and procedures.
- Resolve customer issues and complaints by investigating the root cause, escalating to the appropriate teams if needed, and ensuring prompt resolution.
- Assist customers in placing, modifying, and tracking their orders, ensuring accuracy and timely delivery.
- Collaborate with delivery partners and restaurants to address order-related issues, such as delays, missing items, or quality concerns.
- Promote customer satisfaction and loyalty by going the extra mile to exceed customer expectations.
- Uphold Swiggy's brand image by delivering exceptional service and representing the company in a professional manner.
Swiggy Careers
Requirements:
- Excellent communication skills, both verbal and written, with the ability to empathize, actively listen, and articulate solutions.
- Strong customer service orientation with a genuine passion for helping others.
- Ability to handle customer inquiries and complaints with patience, tact, and professionalism.
- Good problem-solving and decision-making skills, with the ability to think quickly and provide effective resolutions.
Hiring organization
Date posted
May 25, 2023
Valid through
December 31, 2023
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