Position title
Indigo Recruitment 2024 - Job Vacancy Near Me - Customer Care Executive Post
Job Location
India
Remote work from: IND
Base Salary
USD12,500-USD18,500 Per month
Qualifications
12th Pass / Graduate
Employment Type
Full-time
Description
Indigo Recruitment 2024
We are seeking a dynamic and customer-focused individual to join our team as a Customer Care Executive at Indigo. As a Customer Care Executive, you will play a crucial role in ensuring an exceptional customer experience through effective communication and problem-solving skills. If you are passionate about customer service and thrive in a fast-paced environment, we invite you to be a part of our dedicated customer care team.
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Responsibilities:
- Customer Engagement:
- Engage with customers through various communication channels, including phone, email, and live chat, to provide prompt and effective resolutions to their queries and concerns.
- Build and maintain positive relationships with customers by actively listening to their needs, addressing issues empathetically, and ensuring a seamless customer experience.
- Issue Resolution:
- Investigate and analyze customer issues, identify root causes, and implement timely solutions to ensure customer satisfaction.
- Collaborate with cross-functional teams to escalate and resolve complex issues, demonstrating a proactive approach to problem-solving.
- Quality Assurance:
- Maintain a high standard of service quality by adhering to established customer service processes and standards.
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Skills:
- Communication Skills:
- Exceptional verbal and written communication skills with a keen ability to convey information clearly and concisely.
- Active listening skills to understand customer needs and concerns accurately.
- Problem-Solving:
- Strong analytical and problem-solving skills to assess and address customer issues effectively.
- Ability to think critically and make decisions that prioritize customer satisfaction.
- Customer Focus:
- Customer-centric mindset with a commitment to delivering outstanding service.
- Empathy and patience to handle customer inquiries and challenges professionally.
Hiring organization
Date posted
January 12, 2024
Valid through
August 31, 2024
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