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As a Customer Service Specialist at IndiGo, you'll play a vital role in ensuring a seamless and positive experience for our passengers at every touchpoint. From resolving inquiries to providing guidance, you'll be the advocate for our customers, ensuring their needs are met with professionalism, empathy, and a can-do attitude.

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Responsibilities:

• Proactively address customer inquiries across various channels: Phone, email, social media, and in-person at airport kiosks.
• Provide accurate and up-to-date information on flights, fares, baggage allowance, and other travel-related concerns.
• Troubleshoot and resolve customer issues efficiently, finding creative solutions to meet their needs.
• Maintain detailed records of interactions and ensure timely follow-up on queries.
• Uphold IndiGo's brand values of courtesy, hassle-free travel, and low fares in every interaction.
• Contribute to continuous improvement by identifying opportunities to enhance customer service processes.

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Skills and Qualifications:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving skills and the ability to think critically and independently.
• Proficiency in computer applications, including Microsoft Office Suite and CRM systems.
• Exceptional attention to detail and accuracy.
• Positive and proactive attitude with a passion for customer service.
• Fluent in English (written and spoken) is mandatory. Additional language skills are a plus.

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