12th Pass / Graduate
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In this role, you will be the dedicated point of contact for a portfolio of Myntra customers, ensuring they have a seamless and enjoyable shopping experience. You'll go above and beyond to understand their needs, anticipate challenges, and proactively offer solutions. Your focus will be on building long-term relationships, driving engagement, and ultimately, maximizing customer lifetime value.
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Responsibilities:
- Onboard and nurture assigned customer accounts: Guide new customers through the Myntra platform, familiarize them with our offerings, and address their initial queries.
- Become a trusted advisor: Proactively identify customer needs, recommend relevant products and services, and provide personalized support to drive engagement and loyalty.
- Anticipate and resolve issues: Be the first line of defense for customer concerns, working effectively to resolve issues and ensure satisfaction.
- Track and analyze customer data: Utilize data insights to understand customer behavior, identify areas for improvement, and optimize the overall customer experience.
- Collaborate with internal teams: Work closely with product, marketing, and operations teams to ensure a smooth and consistent customer journey.
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Skills & Qualifications:
- Minimum of 1-2 years of experience in a customer-facing role, preferably within e-commerce or retail.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving customer issues.
- Ability to work independently and manage multiple tasks simultaneously, meeting deadlines effectively.
- Passion for fashion and a deep understanding of the e-commerce landscape.
- Proficiency in MS Office suite and CRM tools.
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