Position title

Customer Service Supervisor In Zomato - New Vacancy - Job Application

Job Location

India

Remote work from: IND

Base Salary

USD14-USD34 Per hour

Qualifications

12th/Graduate

Employment Type

Full-time

Description

Data Analysis

We are looking for a Customer Service Supervisor to join our team at Zomato. This role involves overseeing and enhancing customer service operations, ensuring customer satisfaction, and leading our customer service representatives team.

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Responsibilities:

Team Management: Supervise day-to-day operations in the customer service department.
Training & Development: Develop and implement customer service policies and procedures; plan, prioritize and delegate work tasks to ensure proper functioning of the department.
Customer Support: Respond to customer service issues in a timely manner.

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Skills & Qualifications:

Leadership Skills: Strong leadership and team management abilities.
Communication Skills: Excellent written and verbal communication skills.
Problem-Solving Skills: Ability to handle customer complaints effectively and professionally.
Organizational Skills: Strong organizational and multitasking abilities.

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