Jio Recruitment 2023

We are seeking enthusiastic and customer-focused individuals to join our team as Call Center Representatives at Jio. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving their queries and concerns. Your excellent communication skills, empathy, and problem-solving abilities will contribute to ensuring a positive customer experience and satisfaction.

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Responsibilities:

• Handle incoming customer calls in a professional and courteous manner.
• Listen attentively to customers' concerns and provide appropriate solutions and assistance.
• Resolve customer queries regarding Jio products, services, billing, and technical issues.
• Identify and diagnose customer issues and provide troubleshooting guidance.
• Escalate complex technical problems to the appropriate teams for further investigation and resolution.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Identify potential sales opportunities during customer interactions.
• Promote Jio's products and services to customers and provide information on offers and promotions.
• Upsell and cross-sell relevant products and services to meet sales targets and enhance customer value.

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Requirements:

• Excellent verbal and written communication skills in English and the local language.
• Active listening skills and the ability to empathize with customers.
• Strong problem-solving and decision-making abilities.
• Basic computer skills and familiarity with customer service software and tools.
• Ability to multitask and navigate multiple systems simultaneously.
• Good organizational and time management skills.
• Ability to work in a fast-paced and dynamic environment.
• Flexibility to work in shifts, including evenings, weekends, and holidays.