Position title
Flipkart Recruitment 2023 - Jobs Near Me - Customer Support Posts
Job Location
India
Remote work from: Brazil
Base Salary
USD12,000-USD18,000 Per month
Qualifications
12th Pass / Graduate
Employment Type
Full-time
Description
Flipkart Recruitment 2023
We are looking for enthusiastic and customer-focused individuals to join our team at Flipkart as Customer Support Executives. As a Customer Support Executive, you will be the first point of contact for our customers, providing assistance, resolving queries, and ensuring a positive shopping experience.
Flipkart Jobs Near Me
Responsibilities:
- Respond to customer inquiries and provide accurate and timely information about products, orders, delivery, returns, and other related queries.
- Identify and troubleshoot customer issues, providing appropriate solutions and alternatives to ensure customer satisfaction.
- Assist customers in placing orders, making modifications, and tracking shipments.
- Coordinate with various internal teams, such as logistics and warehouse, to ensure smooth order processing and timely delivery.
- Handle customer complaints in a prompt and efficient manner, aiming to resolve issues to the customer's satisfaction.
- Escalate complex or unresolved issues to the appropriate internal teams, ensuring a timely and effective resolution.
Flipkart Careers
Requirements:
- Excellent verbal and written communication skills in English and the local language.
- Empathy and the ability to actively listen and understand customer needs and concerns.
- Strong problem-solving and decision-making abilities.
- Proficiency in using computer systems and navigating multiple software applications.
- Multitasking skills to handle multiple customer interactions simultaneously.
- Patience, resilience, and the ability to remain calm and composed in stressful situations.
Hiring organization
Date posted
June 13, 2023
Valid through
December 31, 2023
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