IBM Recruitment 2023

The Front Office Executive is responsible for providing excellent customer service to IBM's clients. This includes answering customer inquiries, resolving customer issues, and providing customer support.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Provide customer support to clients in a friendly and professional manner
• Escalate customer issues to the appropriate team as needed

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Requirements:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Proficient in Microsoft Office Suite
• Experience with customer support software