Flipkart Recruitment 2023

The Customer Support Staff is responsible for providing excellent customer service to Flipkart customers. This includes tasks such as answering customer inquiries, resolving customer complaints, and processing customer returns. The Customer Support Staff must be able to work independently and as part of a team, and must be able to meet deadlines under pressure.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat.
• Resolve customer complaints in a timely and efficient manner.
• Process customer returns and refunds.
• Escalate customer issues to management as needed.
• Maintain accurate customer records.

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Requirements:

• Excellent communication skills.
• Ability to work independently and as part of a team.
• Ability to remain calm under pressure.
• Proficient in Microsoft Office Suite.
• Knowledge of Flipkart products and services.