Position title
Flipkart Recruitment 2023 - Free Job Alert - Call Center Representative Job
Job Location
India
Remote work from: Brazil
Base Salary
USD15,000-USD18,000 Per month
Qualifications
12th Pass / Graduate
Employment Type
Full-time
Description
Flipkart Recruitment 2023
Flipkart, one of India's leading e-commerce companies, is seeking dedicated and customer-focused individuals to join our team as Call Center Representatives. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional customer service and resolving their queries or concerns. This is a great opportunity for freshers or entry-level professionals to kick-start their careers in the dynamic world of customer support.
Flipkart Jobs Near Me
Responsibilities:
- Customer Assistance: Answer inbound customer calls, chats, and emails promptly and professionally. Address customer inquiries, resolve issues, and provide appropriate solutions while ensuring a high level of customer satisfaction. Handle customer escalations and coordinate with relevant departments to resolve complex issues.
- Order Tracking and Management: Assist customers in tracking their orders, updating order status, and resolving any delivery-related concerns. Collaborate with logistics partners and internal teams to ensure on-time delivery and seamless order fulfillment. Process order cancellations, returns, and refunds as per company policies and procedures.
- Product Knowledge: Acquire and maintain in-depth knowledge of Flipkart's products, services, policies, and processes. Educate customers about product features, pricing, promotions, and any other relevant information to enhance their shopping experience. Provide accurate and up-to-date information to customers.
Flipkart Careers
Requirements:
- Communication Skills: Excellent verbal and written communication skills in English. Ability to communicate effectively, actively listen to customer concerns, and provide clear and concise information. Proficiency in regional languages is a plus.
- Customer Service Orientation: Strong customer service orientation and a passion for helping people. Ability to empathize with customers, understand their needs, and deliver prompt and effective solutions.
- Problem-solving: Strong problem-solving and decision-making skills. Ability to analyze situations, think critically, and make quick and accurate decisions to resolve customer concerns.
Hiring organization
Date posted
May 31, 2023
Valid through
December 31, 2023
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