Flipkart Recruitment 2023

We are looking for enthusiastic and customer-focused individuals to join our team at Flipkart as Customer Support Executives. As a Customer Support Executive, you will be the first point of contact for our customers, providing assistance, resolving queries, and ensuring a positive shopping experience.

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Responsibilities:

• Respond to customer inquiries and provide accurate and timely information about products, orders, delivery, returns, and other related queries.
• Identify and troubleshoot customer issues, providing appropriate solutions and alternatives to ensure customer satisfaction.
• Assist customers in placing orders, making modifications, and tracking shipments.
• Coordinate with various internal teams, such as logistics and warehouse, to ensure smooth order processing and timely delivery.
• Handle customer complaints in a prompt and efficient manner, aiming to resolve issues to the customer's satisfaction.
• Escalate complex or unresolved issues to the appropriate internal teams, ensuring a timely and effective resolution.

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Requirements:

• Excellent verbal and written communication skills in English and the local language.
• Empathy and the ability to actively listen and understand customer needs and concerns.
• Strong problem-solving and decision-making abilities.
• Proficiency in using computer systems and navigating multiple software applications.
• Multitasking skills to handle multiple customer interactions simultaneously.
• Patience, resilience, and the ability to remain calm and composed in stressful situations.