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 As a Customer Service Executive at HDFC Bank, you will be responsible for handling customer queries, resolving complaints, and providing information about our products and services.

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Responsibilities:

• Customer Service: Handle customer inquiries and complaints via phone, email, or face-to-face.
• Problem Solving: Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Product Knowledge: Maintain and update knowledge of our products and services.
• Record Keeping: Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

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HDFC Bank Careers

Skills:

• Communication Skills: Excellent communication and interpersonal skills.
• Listening Skills: Good listening and problem-solving skills.
• Computer Skills: Basic computer knowledge and familiarity with banking software.
• Customer Service: Ability to handle stressful situations and remain patient and courteous.

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