IBM Recruitment 2023

As a Computer Technician at IBM, you will play a vital role in supporting and maintaining the computer systems and networks of our esteemed clients. Your technical expertise and problem-solving skills will be crucial in ensuring smooth and efficient operations, while providing excellent customer service.

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Responsibilities:

• Perform routine maintenance tasks, including hardware and software installations, upgrades, and updates.
• Diagnose and resolve technical issues related to computer systems, networks, and peripheral devices.
• Provide technical assistance to end-users, both remotely and on-site, in a timely and professional manner.
• Respond to help desk inquiries, assess user needs, and guide them through appropriate solutions.
• Maintain accurate records of system configurations, repairs, and upgrades performed.
• Create and update technical documentation, including user manuals, troubleshooting guides, and knowledge base articles.

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Requirements:

• Strong knowledge of computer hardware, software, and networking concepts.
• Proficiency in operating systems such as Windows, macOS, and Linux.
• Familiarity with troubleshooting techniques and tools for identifying and resolving technical issues.
• Excellent problem-solving and analytical skills to diagnose and resolve complex system problems.
• Effective communication and interpersonal skills to provide exceptional customer service.
• Ability to prioritize tasks, manage time efficiently, and work independently or as part of a team.