ICICI Bank Recruitment 2023

We are looking for a Call Center Representative to join our team and provide customer service to ICICI Bank customers. The ideal candidate will be a highly motivated and customer-oriented individual with excellent communication skills. You will be responsible for providing support to customers via phone, email, and chat.

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Responsibilities:

• Answer customer queries and resolve issues in a timely and efficient manner
• Provide information about ICICI Bank products and services
• Cross-sell products and services to customers
• Escalate customer issues to the appropriate team
• Maintain accurate records of customer interactions

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Requirements:

• Excellent communication skills, both verbal and written
• Strong customer service skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Ability to work in a fast-paced and dynamic environment