ICICI Bank Recruitment 2023

As a Customer Success Associate at ICICI Bank, you will be responsible for helping customers get the most out of their products and services. You will work closely with customers to understand their needs and challenges, and then provide them with the support and guidance they need to succeed. You will also be responsible for developing and delivering training materials, tracking customer usage and satisfaction metrics, and identifying opportunities to cross-sell and upsell ICICI Bank products and services.

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Responsibilities:

• Proactively reach out to customers to understand their needs and challenges
• Provide technical support and guidance on ICICI Bank products and services
• Help customers troubleshoot problems and find solutions
• Develop and deliver training and educational resources on ICICI Bank products and services
• Track customer usage and satisfaction metrics
• Identify opportunities to cross-sell and upsell ICICI Bank products and services
• Build and maintain strong relationships with customers

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Skills:

• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with customers
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in using Microsoft Office Suite