ICICI Bank Recruitment 2023

We are seeking a highly motivated and skilled Customer Support Executive to join our team at ICICI Bank. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients, answering their queries and addressing their concerns.

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Responsibilities:

1. Respond to customer queries: Respond to customer inquiries and provide them with accurate information about bank products, services, and policies. Provide assistance to customers in navigating online banking platforms.
2. Address customer concerns: Address customer complaints and concerns in a timely and efficient manner, working to resolve any issues and ensure customer satisfaction. Escalate any unresolved issues to the appropriate department.
3. Perform administrative tasks: Perform a variety of administrative tasks such as updating customer records, verifying customer details, and processing customer requests.

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Requirements:

1. Excellent communication skills: Exceptional verbal and written communication skills are essential for this role.
2. Customer service skills: The ability to provide exceptional customer service and work well with customers is crucial.
3. Multi-tasking skills: The ability to multitask and work under pressure in a fast-paced environment is a must.