Indigo Jobs Part Time

As a Customer Care Associate at IndiGo, you'll be the face of our brand, playing a vital role in ensuring every passenger has a seamless and positive experience. You'll be responsible for handling a diverse range of inquiries, from booking and ticketing support to managing flight delays and addressing customer concerns. Your dedication and problem-solving skills will be instrumental in creating a loyal and satisfied customer base for IndiGo.

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Responsibilities:

• Provide excellent customer service via phone, email, and social media channels, resolving inquiries and addressing concerns promptly and professionally.
• Assist passengers with booking flights, choosing seats, managing add-ons, and navigating the online booking platform.
• Communicate flight updates and delays effectively, ensuring passengers are informed and accommodated during disruptions.
• Process refunds and re-bookings as needed, following company policies and procedures.
• Actively gather customer feedback and identify opportunities to improve service and communication.
• Maintain a positive and helpful attitude, creating a welcoming and supportive environment for all passengers.

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Skills and Qualifications:

• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Strong problem-solving and analytical skills, with the ability to quickly assess situations and find effective solutions.
• Proficiency in computer applications, including Microsoft Office Suite and airline reservation systems.
• Excellent written and verbal English language skills, with the ability to communicate clearly and concisely.
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
• A positive and customer-centric attitude, with a genuine desire to provide exceptional service.

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