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As a Customer Experience Agent, you will be the frontline ambassador for IndiGo, interacting with customers across various touchpoints – phone, email, social media, and airport counters. You will be responsible for resolving inquiries, providing accurate information, and going the extra mile to ensure customer satisfaction.

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Responsibilities:

• Respond to customer inquiries promptly and professionally through various channels (phone, email, social media, airport counters).
• Research and resolve customer concerns related to bookings, baggage, flight changes, and other travel-related issues.
• Provide accurate and up-to-date information on IndiGo's products, services, and policies.
• Proactively offer solutions and escalate complex issues to the appropriate team.
• Maintain detailed records of customer interactions and ensure timely resolution.
• Contribute to a positive and welcoming environment for all customers.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Ability to listen actively and understand customer needs and concerns.
• Problem-solving skills and the ability to think critically.
• Strong customer service orientation and a passion for exceeding expectations.
• Proficiency in computers and basic travel industry knowledge (an asset).
• Ability to work effectively in a fast-paced and dynamic environment.

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