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As a Customer Officer, you will be the face of IndiGo at the airport, playing a crucial role in ensuring our customers have a smooth and enjoyable travel journey. You will be responsible for providing exceptional customer service, resolving queries efficiently, and going the extra mile to exceed expectations.

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Responsibilities:

• Assist customers with check-in, boarding, baggage handling, and other airport procedures.
• Answer questions and provide accurate information about flights, fares, and IndiGo services.
• Handle customer concerns and complaints promptly and professionally, seeking resolutions that exceed expectations.
• Ensure compliance with all safety and security regulations at the airport.
• Maintain a positive and professional demeanor, contributing to a welcoming and efficient airport environment.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
• Problem-solving and critical thinking skills to effectively address customer inquiries and concerns.
• Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proficient in Microsoft Office Suite and airport technology systems.
• Ability to work effectively as part of a team and independently.

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