Indigo Jobs Part Time

As a Customer Service Representative, you'll be the friendly face and helping hand for our valued passengers. You'll play a crucial role in ensuring their journey with Indigo is smooth, informed, and delightful. From answering questions and resolving concerns to processing bookings and assisting with check-in, you'll be the bridge between our passengers and a fantastic flying experience.

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Responsibilities:

• Proactive and knowledgeable:
  • Respond to customer inquiries via phone, email, and social media with professionalism and warmth.
  • Assist with flight bookings, cancellations, and modifications, ensuring accuracy and efficient resolution.
  • Provide clear and concise information about Indigo policies, schedules, and services.
• Solution-oriented and empathetic:
  • Actively listen to customer concerns and address them with effective problem-solving skills.
  • Go the extra mile to exceed expectations and create positive interactions.
  • De-escalate challenging situations with courtesy and patience.
• Team player and communicator:
  • Collaborate effectively with colleagues across departments to provide seamless customer service.
  • Maintain accurate records and document customer interactions.
  • Communicate clearly and concisely both verbally and in writing.

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Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in Microsoft Office Suite.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A positive and can-do attitude with a customer-centric approach.
• Bachelor's degree in any relevant field (preferred).

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