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As a Customer Service Trainee, you will play a vital role in ensuring our passengers have a smooth and enjoyable travel journey. You will be the first point of contact for passengers on the ground, addressing their inquiries and concerns with empathy, professionalism, and a positive attitude.

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Responsibilities:

• Provide exceptional customer service: Assist passengers with check-in, boarding, baggage queries, and other travel-related needs.
• Resolve customer issues promptly and effectively: Use your problem-solving skills and knowledge of IndiGo's policies and procedures to find solutions that satisfy passengers.
• Maintain accurate and up-to-date information: Stay informed about flight schedules, regulations, and company policies to provide accurate information to passengers.
• Contribute to a positive team environment: Collaborate effectively with colleagues to ensure efficient operations and a positive work atmosphere.

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Skills:

• Excellent communication and interpersonal skills, including the ability to build rapport with people from diverse backgrounds.
• Strong problem-solving and decision-making abilities.
• Proactive and resourceful, with a willingness to go the extra mile.
• Ability to work effectively in a fast-paced, dynamic environment.
• Excellent computer literacy, including proficiency in MS Office suite.

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