Indigo Recruitment 2024

As a Client Service Specialist, you'll be the face of our company, the first line of contact for our valued clients. You'll play a crucial role in fostering strong, lasting relationships by providing exceptional service and exceeding expectations. Your dedication to client satisfaction will be key to building loyalty and driving positive word-of-mouth.

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Responsibilities:

• Serve as a primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
• Proactively identify and anticipate client needs, offering solutions and exceeding expectations.
• Build trust and rapport with clients, ensuring a positive and productive relationship.
• Analyze client inquiries and efficiently resolve issues, utilizing internal resources and knowledge base.
• Collaborate with internal teams to ensure seamless problem resolution and service delivery.
• Communicate updates and progress clearly to clients, maintaining transparency throughout the process.
• Continuously learn and stay updated on company products, services, and policies.
• Maintain accurate and detailed client records for future reference and efficient service.
• Proactively share best practices and knowledge within the team to improve client experiences.

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Skills:

• Excellent communication and interpersonal skills
• Active listening and problem-solving abilities
• Strong attention to detail and ability to prioritize tasks
• Proficiency in various communication channels (phone, email, chat)
• Ability to work independently and as part of a team
• Positive and solution-oriented attitude