Indigo Recruitment 2024

As a Customer Service Executive at Indigo, you'll be the voice of the airline, ensuring smooth communication and exceptional service for every passenger. You'll wear multiple hats – answering queries, resolving concerns, handling bookings, and building lasting relationships with our valued customers.

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Responsibilities:

• Customer Support: Respond to inquiries via phone, email, and social media, providing prompt and accurate information.
• Booking Assistance: Assist passengers with booking flights, selecting seats, managing reservations, and processing payments.
• Problem Solving: Address passenger concerns efficiently and effectively, de-escalating situations and finding solutions.
• Information Provision: Share flight updates, travel advisories, and other relevant information clearly and concisely.
• Policy and Procedure Adherence: Ensure compliance with company policies and regulations while maintaining a high level of service.
• Documentation Management: Process travel documents, verify information, and maintain accurate records.
• Multitasking and Time Management: Juggle multiple tasks efficiently and meet deadlines while maintaining a positive demeanor.

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Skills:

• Minimum 12th pass or equivalent qualification preferred.
• Excellent communication and interpersonal skills, building rapport and trust with customers.
• Strong problem-solving and analytical skills, finding solutions and making quick decisions.
• Proficient in computer skills and relevant software (e.g., Microsoft Office, airline reservation systems).
• Ability to work independently and as part of a team in a fast-paced environment.
• Positive attitude, proactive approach, and a genuine passion for customer service.
• Familiarity with the travel industry and Indigo's services is a plus.