Jio Recruitment 2023

Jio is looking for a Help Desk Executive to join our team. The Help Desk Executive will be responsible for providing first-level technical support to our customers. This includes troubleshooting problems, providing information about our products and services, and escalating complex issues to the appropriate team. The ideal candidate will be patient, friendly, and have excellent communication skills.

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Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot technical problems
• Provide information about Jio's products and services
• Escalate complex issues to the appropriate team
• Maintain a positive and professional attitude at all times

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Requirements:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Problem-solving skills
• Strong attention to detail
• Proficiency in using computers and customer service software