Jio Recruitment 2023

Jio is looking for a highly motivated and customer-oriented Help Desk Technician to join our team. The ideal candidate will have strong technical skills and experience in troubleshooting and resolving IT issues. In this role, you will be responsible for providing technical support to Jio's employees and customers through a variety of channels, including phone, email, and chat.

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Responsibilities:

• Respond to customer inquiries and complaints promptly and efficiently
• Troubleshoot and resolve IT issues, such as computer problems, network connectivity issues, and software problems
• Provide accurate and up-to-date information about Jio's products and services
• Escalate complex issues to the appropriate team
• Maintain a positive and professional attitude at all times

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Requirements:

• Strong technical skills, including knowledge of computer hardware and software, networking, and troubleshooting
• Excellent customer service skills
• Ability to work independently and as part of a team