Jio Recruitment 2023

We are currently seeking a dedicated and customer-oriented individual to join our team as a Customer Service Executive at Jio. As a Customer Service Executive, you will be at the forefront of delivering exceptional service to our valued customers. If you possess excellent communication skills, have a passion for assisting others, and thrive in a fast-paced environment, this is an exciting opportunity for you to contribute to the success of one of the leading telecommunications companies in the country.

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Responsibilities:

• Handle customer inquiries and provide prompt and accurate responses via various channels, including phone calls, emails, and chat platforms.
• Assist customers in resolving their issues, including billing inquiries, service disruptions, technical troubleshooting, and general product information.
• Maintain a high level of professionalism and empathy while delivering personalized and exceptional customer service.
• Act as a liaison between customers and internal teams, escalating complex issues to the appropriate departments for timely resolution.
• Investigate and resolve customer complaints in a timely and satisfactory manner, ensuring customer satisfaction and retention.
• Maintain accurate and detailed records of customer interactions and transactions in the company's customer relationship management (CRM) system.
• Generate reports on customer inquiries, feedback, and trends, providing insights to improve the customer service process.

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Requirements:

• Excellent verbal and written communication skills, with the ability to engage effectively with customers and colleagues.
• Strong problem-solving and analytical abilities, with a customer-centric approach to finding solutions.
• Active listening skills and the ability to empathize with customers' needs and concerns.
• Proficiency in using computer applications and CRM software.
• Ability to multitask, prioritize, and manage time effectively in a high-volume customer service environment.
• Ability to remain calm and composed under pressure, while maintaining a positive and friendly attitude.