Jio Recruitment 2023

Jio, a leading telecommunications company in India, is seeking enthusiastic and customer-focused individuals to join our team as Call Center Representatives. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving their queries or concerns.

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Responsibilities:

1. Handle inbound and outbound customer calls professionally and courteously, addressing their queries, providing information, and resolving issues promptly and accurately.
2. Document customer interactions and transactions accurately in the customer relationship management (CRM) system, ensuring all relevant details are captured for future reference and analysis.
3. Follow standard operating procedures (SOPs) and company guidelines to ensure consistency in service delivery, while actively seeking opportunities to improve customer satisfaction.

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Requirements:

1. Excellent verbal and written communication skills in English and the local language, with the ability to effectively communicate with customers from diverse backgrounds.
2. Strong active listening skills, empathy, and the ability to remain calm and composed in challenging situations.
3. Basic computer skills and familiarity with call center software and CRM systems.