Jio Careers

We're seeking a passionate and customer-centric individual to join our vibrant team as a Front Office Staff. In this role, you'll be the face of Jio, responsible for providing exceptional service to customers across various touchpoints. You'll handle inquiries, process requests, offer product information, and ensure a smooth and efficient experience for every visitor.

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Responsibilities:

• Welcome customers with a warm and professional demeanor, fostering a positive and welcoming environment.
• Assist customers with a wide range of queries and requests, including account management, billing inquiries, product information, and service troubleshooting.
• Follow established procedures for handling cash and non-cash transactions accurately and efficiently.
• Maintain accurate records and document customer interactions effectively.
• Proactively identify and escalate any customer concerns or issues to the appropriate team for resolution.
• Upsell and cross-sell relevant Jio products and services, adhering to ethical sales practices.
• Contribute to maintaining a clean, organized, and welcoming front office environment.
• Perform other duties as assigned by the Front Office Manager.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and connect with customers effectively.
• Strong customer service orientation, with a commitment to exceeding customer expectations.
• Ability to work independently and as part of a team, prioritizing tasks and managing time efficiently.
• Proficient in MS Office Suite and other relevant software applications.
• Excellent written and verbal communication skills in English and Hindi (preferred).
• Ability to adapt to changing situations and think critically to solve problems effectively.
• Positive attitude, self-motivated, and a willingness to learn and grow.

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