Jio Recruitment 2023

Jio is looking for a Customer Support Analyst to join our team. In this role, you will be responsible for providing excellent customer service to our customers through a variety of channels, including phone, email, and chat. You will also be responsible for resolving customer inquiries and complaints, and providing product information and support. Additionally, you will be responsible for analyzing customer feedback to identify areas for improvement.

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Responsibilities:

• Provide excellent customer service to customers through phone, email, and chat
• Resolve customer inquiries and complaints to their satisfaction
• Provide accurate and up-to-date product information and support
• Analyze customer feedback to identify areas for improvement
• Develop and implement customer support processes and procedures
• Train and mentor other customer support representatives

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Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in using customer relationship management (CRM) software
• Experience with the telecommunications industry is a plus