Meesho Recruitment 2024

As a Customer Service Representative, you'll be the friendly voice on the other end of the line, the helpful hand behind the keyboard, and the problem-solving mastermind behind the scenes. You'll play a crucial role in building positive relationships with our customers and ensuring their satisfaction every step of the way.

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Responsibilities:

• Answer inbound calls, emails, and live chats, patiently understanding customer needs and concerns.
• Provide accurate and timely information about our products and services.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Go the extra mile to exceed customer expectations and build lasting relationships.
• Document interactions and maintain comprehensive records.

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Skills

• Excellent communication and interpersonal skills, with a professional and friendly demeanor.
• Strong active listening skills and the ability to understand customer needs.
• Problem-solving and critical thinking skills to identify and resolve issues.
• Proficiency in computer applications, including MS Office Suite and CRM systems.
• A positive attitude and a genuine desire to help others.