Myntra Recruitment 2023

Myntra is a leading e-commerce platform in India, offering a wide range of fashion and lifestyle products to millions of customers. As a BPO Executive, you will be part of the customer support team, providing assistance and resolving queries to ensure a delightful shopping experience for our customers.

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Responsibilities:

• Handle incoming calls, emails, and chats from customers, addressing their queries, concerns, and complaints in a professional and timely manner.
• Provide accurate and up-to-date information about products, orders, deliveries, returns, and other customer-related inquiries.
• Assist customers in navigating the website, placing orders, and resolving technical issues to enhance their online shopping experience.
• Listen attentively to customer concerns, showing empathy and understanding their needs.
• Troubleshoot and resolve customer issues effectively, escalating complex cases to the appropriate department for further assistance.
• Maintain accurate records of customer interactions, transactions, inquiries, and complaints in the CRM system.
• Generate reports and provide insights on customer trends, common issues, and suggestions for process improvements to the team leads and managers.

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Requirements:

• Excellent verbal and written communication skills in English, with the ability to articulate ideas and information clearly and concisely.
• Strong customer service orientation, with the ability to remain calm, patient, and professional while handling customer queries and complaints.
• Active listening skills and the ability to empathize with customers to understand their needs and provide appropriate solutions.
• Basic computer knowledge and proficiency in using Microsoft Office applications and CRM systems.
• Strong multitasking and time management abilities to handle a high volume of customer interactions effectively.