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As a Customer Experience Agent, you'll be the first line of contact for our fashion-loving customers. You'll be their trusted advisor, helping them with everything from order inquiries and product recommendations to returns and troubleshooting.

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Responsibilities:

• Respond to customer inquiries across various channels (phone, email, chat) in a timely and professional manner.
• Proactively identify and address customer concerns, ensuring their satisfaction.
• Provide accurate and helpful information about Myntra products, services, and policies.
• Resolve customer issues efficiently and effectively, exceeding expectations whenever possible.
• Contribute to the continuous improvement of the customer experience by sharing feedback and suggestions.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and flexibility to handle a variety of inquiries and situations.
• Positive attitude and a passion for exceeding customer expectations.

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