Myntra Hiring Jobs

In this exciting role, you'll be the first point of contact for our valued customers, playing a crucial role in creating a positive and memorable shopping experience. You'll answer their questions, resolve their concerns, and ensure they have a smooth and enjoyable journey on Myntra. As a trainee, you'll gain valuable experience in the world of customer service, develop your communication skills, and learn from industry experts.

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Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Research and provide accurate information on Myntra's products, policies, and procedures.
• Resolve customer concerns effectively and efficiently, ensuring their satisfaction.
• Proactively identify and escalate complex issues to the relevant team.
• Maintain accurate records of customer interactions and update relevant systems.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Ability to build rapport and maintain a positive and professional demeanor with customers.
• Active listening skills and the ability to understand customer needs.
• Problem-solving skills and the ability to find solutions to customer issues.
• Strong computer literacy and proficiency in using various software programs.

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