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As a Customer Success Associate at Myntra, you'll play a crucial role in delighting our customers and ensuring they have a smooth and positive experience throughout their shopping journey. You'll be a dedicated point of contact, offering exceptional support and proactive solutions to address their queries and concerns.

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Responsibilities:

• Handle customer inquiries across various channels: Answer questions about products, orders, returns, and other Myntra services through email, phone, and chat.
• Resolve customer issues efficiently: Employ problem-solving skills and deep knowledge of Myntra policies to find swift and satisfactory solutions.
• Proactively identify and address potential customer concerns: Analyze data and trends to identify areas for improvement and proactively reach out to customers who might benefit from additional support.
• Build strong customer relationships: Foster positive and professional interactions, creating a loyal and engaged customer base.
• Contribute to continuous improvement: Actively participate in team discussions and share feedback to enhance customer service processes and policies.

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Skills and Qualifications:

• Excellent communication skills, both written and verbal, with the ability to clearly explain complex information in a friendly and approachable manner.
• Strong problem-solving and analytical skills, with a focus on finding solutions that exceed customer expectations.
• Ability to work independently and manage multiple priorities simultaneously.
• Proficient in computer skills, including Microsoft Office Suite and CRM systems.
• Passion for fashion and e-commerce is a plus.

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