Myntra Recruitment 2023

As a Customer Support Representative at Myntra, you will be the primary point of contact for our customers, providing exceptional support and resolving their queries and concerns. You will play a crucial role in ensuring customer satisfaction and maintaining the reputation of our brand.

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Responsibilities:

• Interact with customers via phone, email, and chat to address their queries, requests, and complaints.
• Provide accurate and timely information regarding product availability, order status, and delivery updates.
• Assist customers in navigating the website, placing orders, and processing returns or exchanges.
• Develop a deep understanding of our products, features, and policies to assist customers effectively.
• Educate customers about product specifications, sizing, and styling suggestions.
• Collaborate with internal teams, such as logistics and quality assurance, to ensure timely and accurate resolution of customer concerns.
• Strive to exceed customer expectations by providing personalized and empathetic support.
• Build rapport and establish long-term relationships with customers through effective communication and problem-solving.
• Maintain a positive and professional attitude while addressing customer inquiries and concerns.

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Requirements: