Position title

Myntra Recruitment 2023 - Free Job Alert - Call Center Representative Posts

Job Location

India

Remote work from: Brazil

Base Salary

USD13,000-USD16,000 Per month

Qualifications

12th / Graduate

Employment Type

Full-time

Description

Myntra Recruitment 2023

As a Call Center Representative at Myntra, you will be the first point of contact for customers, providing them with assistance, resolving their queries, and ensuring a positive customer experience. Your role will involve handling inbound and outbound calls, addressing customer concerns, and providing timely and accurate information about products, orders, and services.

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Responsibilities:

Handle incoming customer calls and emails, addressing their inquiries, concerns, and requests in a professional and courteous manner.
Provide accurate and up-to-date information about products, pricing, promotions, and services, assisting customers with their purchasing decisions.
Resolve customer complaints and issues by identifying the root cause, offering appropriate solutions, and ensuring timely resolution.
Assist customers with order placement, tracking, cancellations, and returns, ensuring adherence to Myntra's policies and procedures.
Coordinate with internal teams, including logistics and warehouse, to ensure timely delivery and resolution of order-related issues.
Identify opportunities for upselling and cross-selling based on customer preferences and purchase history.
Collaborate with the sales and marketing teams to promote new products, campaigns, and initiatives to customers.

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Requirements:

Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
Strong customer service orientation, with the ability to empathize with customers and resolve their concerns in a timely and satisfactory manner.
Proficiency in using customer relationship management (CRM) software and basic computer applications.
Ability to multi-task, work under pressure, and adapt to changing customer needs and priorities.