Position title

Myntra Recruitment 2023 - Jobs Near Me - Customer Care Agent Posts

Job Location

India

Remote work from: Brazil

Base Salary

USD15,000-USD21,000 Per month

Qualifications

12th / Graduate

Employment Type

Full-time

Description

Myntra Recruitment 2023

Myntra is a leading e-commerce platform in India, offering a wide range of fashion and lifestyle products to millions of customers. With a focus on delivering exceptional customer experiences, we strive to provide seamless shopping and excellent customer support. As a Customer Care Agent at Myntra, you will play a crucial role in assisting customers with their inquiries, resolving issues, and ensuring customer satisfaction.

Myntra Jobs Near Me

Responsibilities:

Interact with customers via various communication channels, such as phone, email, and chat, providing prompt and friendly assistance.
Address customer inquiries, concerns, and complaints with professionalism and empathy, aiming to resolve issues effectively and to the customer's satisfaction.
Assist customers in placing orders, navigating the website or mobile app, and providing guidance on product selection and availability.
Coordinate with internal teams, such as logistics, warehouse, and vendors, to track and update customers on order status and delivery timelines.
Process order cancellations, returns, and refunds, following established procedures and ensuring adherence to company policies.
Collect and document customer feedback, suggestions, and complaints, escalating issues as appropriate to higher-level support or relevant departments.
Collaborate with internal teams to identify recurring customer issues or trends, providing insights for process improvements and customer-centric solutions.

Myntra Careers

Requirements:

Excellent verbal and written communication skills, with the ability to articulate solutions clearly and professionally.
Strong customer service orientation, with a passion for helping and satisfying customers.
Active listening skills and the ability to empathize with customer concerns, demonstrating patience and understanding.
Good problem-solving and decision-making skills, with the ability to think quickly and provide appropriate solutions.
Familiarity with e-commerce platforms and basic knowledge of fashion and lifestyle products.
Proficiency in using computer systems and software applications for customer support and data entry.