Myntra Recruitment 2023

We are seeking empathetic and customer-focused individuals to join our team as Customer Support representatives at Myntra. As a Customer Support representative, you will play a vital role in ensuring our customers have a seamless and satisfactory shopping experience. Your excellent communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to our commitment to delivering exceptional service.

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Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information and guidance regarding products, orders, and services.
• Resolve customer complaints and concerns effectively and in a timely manner.
• Assist customers in placing orders, modifying orders, and tracking order status.
• Collaborate with logistics partners to ensure on-time delivery of orders.
• Coordinate with internal departments to resolve order-related issues such as returns, exchanges, and refunds.
• Develop a deep understanding of our products and services to provide accurate and relevant information to customers.
• Assist customers with product selection, sizing, and style recommendations.
• Provide technical support for online platforms, including troubleshooting issues and guiding customers through the ordering process.

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Requirements: