Swiggy Recruitment 2023

Swiggy is seeking a passionate and customer-focused individual to join our team as a Customer Service Executive. As a Customer Service Executive, you will be the primary point of contact for our customers, providing exceptional service and resolving their inquiries and concerns. Your friendly demeanor, problem-solving skills, and ability to empathize with customers will be crucial in ensuring a positive experience and building customer loyalty.

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Responsibilities:

• Interact with customers via phone, email, and chat to address their inquiries, complaints, and feedback in a timely and professional manner.
• Provide accurate information about Swiggy's services, products, policies, and procedures.
• Resolve customer issues and complaints by investigating the root cause, escalating to the appropriate teams if needed, and ensuring prompt resolution.
• Assist customers in placing, modifying, and tracking their orders, ensuring accuracy and timely delivery.
• Collaborate with delivery partners and restaurants to address order-related issues, such as delays, missing items, or quality concerns.
• Promote customer satisfaction and loyalty by going the extra mile to exceed customer expectations.
• Uphold Swiggy's brand image by delivering exceptional service and representing the company in a professional manner.

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Requirements:

• Excellent communication skills, both verbal and written, with the ability to empathize, actively listen, and articulate solutions.
• Strong customer service orientation with a genuine passion for helping others.
• Ability to handle customer inquiries and complaints with patience, tact, and professionalism.
• Good problem-solving and decision-making skills, with the ability to think quickly and provide effective resolutions.