Swiggy Recruitment 2023

Swiggy is looking for a Customer Care Associate to join our team. The ideal candidate will be a friendly and helpful individual with excellent communication skills.

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Responsibilities:

• Provide customer support via phone, email, and chat.
• Resolve customer queries and complaints in a timely and efficient manner.
• Escalate complex issues to the appropriate team members.
• Gather and analyze customer feedback to improve the customer experience.
• Other customer care-related tasks as assigned.

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Requirements:

• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Knowledge of the Swiggy platform.