Swiggy Recruitment 2023

The Customer Service Representative is responsible for providing excellent customer service to Swiggy's customers via phone, email, and chat. This includes tasks such as answering customer questions, resolving customer issues, and providing product information. The Customer Service Representative must be able to work independently and as part of a team, and must be able to maintain a high level of customer satisfaction.

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Responsibilities:

• Answer customer questions and resolve customer issues.
• Provide product information and answer customer inquiries.
• Escalate customer issues to management as needed.
• Maintain a high level of customer satisfaction.

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Requirements:

• Excellent communication skills.
• Proficient in Microsoft Office Suite.
• Knowledge of Swiggy's products and services.
• Ability to work independently and as part of a team.
• Ability to remain calm under pressure.