Swiggy Recruitment 2023

Swiggy is looking for a Customer Service Executive to join our team. In this role, you will be responsible for providing excellent customer service to our customers through a variety of channels, including phone, email, and chat. You will also be responsible for resolving customer inquiries and complaints, and providing information and support.

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Responsibilities:

• Respond to customer inquiries and complaints promptly and professionally
• Resolve customer issues to their satisfaction
• Provide accurate and up-to-date product and service information
• Build and maintain positive relationships with customers
• Collect and analyze customer feedback to identify areas for improvement

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Requirements:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using customer relationship management (CRM) software
• Knowledge of the food delivery industry is a plus