Swiggy Recruitment 2023

The Call Center Representative is responsible for providing excellent customer service to Swiggy customers. They will be responsible for resolving customer queries and issues, processing orders, and providing information about Swiggy's products and services. The ideal candidate will have a strong understanding of customer service principles and be able to work independently and as part of a team.

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Responsibilities:

• Resolve customer queries and issues
• Process orders
• Provide information about Swiggy's products and services
• Upsell and cross-sell products
• Track and escalate customer issues
• Maintain customer satisfaction levels

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Requirements:

• Strong understanding of customer service principles
• Excellent communication skills, both verbal and written
• Ability to work independently and as part of a team
• Problem-solving skills
• Patience and empathy